Support
Bare Bones Software offers free, unlimited, lifetime support for our commercial products. We also develop and maintain a variety of online support resources to better serve you.
Technical support is only available via email; we’re sorry, but we can’t offer telephone or on-site support. Just send a message to support@barebones.com using your favorite email client, or fill out our handy support contact form.
(Please note: Although we do our best to respond quickly, we cannot guarantee that messages received outside of business hours will be addressed before the next business day.)
Any email you send us is protected by our privacy policy.
Important: About the Use of Challenge-Response Spam Filters
Please note that if you or your ISP uses a “challenge-response” spam filter (one in which the sender gets an automated “challenge” and must submit a correct “response” in order for you to receive your message), our reply to your inquiry will be delayed (at the very least) or won’t reach you at all.
Before sending us mail, either directly or through one of our contact forms, please add the appropriate email address to your spam filter’s “white list” to ensure that you receive our reply.